Thank you to our loyal customers - your kind words are much appreciated!
January 27, 2012
Thank you once again service team! One of the very few places that know what "customer service" means!!!!! You are all outstanding from Richard and Mario to the guys who washed and serviced my car to the wonderfully pleasant woman at the check out desk.... Thank you! -RMorales
January 18, 2012
Not only did Steingold Volvo have the best price for my parts (they beat both of my local dealers), but I had the pleasure of speaking directly with Michael Bernardo, who apparently handles all of the Internet orders. He informed me my part was in stock and ready to ship. However, UPS had already come and gone for the day, so it would go out tomorrow. I mentioned that if it had been able to go out today, I would have received it before the weekend and could install it Saturday, but, oh well, I would do it next week. This is where Mike went above and beyond. He offered to pack it right away and take it to a UPS store, so my parts are now en route to me and will be here in time to install them this weekend. This is what Customer Service is all about. Mike did not have to go to the UPS store for me, and I was willing to accept that I would not be able to install my parts as planned, but he really stepped up and showed me what Steingold is made of. Thank you very much, Mike. -Brad S. in Maine
January 11, 2012
Very simple: ease of purchase, comfortable atmosphere, concern for our needs, providing the best product for the best value. We will return again and again. -Emmamargo
January 06, 2012
My experience at Steingold Volvo was practically effortless. I was greeted with kindness but NOT overwhelmed, as anxious sales people tend to be overwhelming; especially in a car dealership. The showroom is complete with the Volvo collection, clean, and browser friendly. I knew I was in the market for a Volvo when I walked in but wasn't sure what most fit my lifestyle. Both Michael and Steve Bernardo helped settle my mind on the right vehicle- which was easy on account of the fact that they were there to help me make a decision, not sell me... and I couldn't be happier with MY choice. I recommend Steingold to everyone who is looking for a seamless, pleasant, and reassuring experience when buying a new car, because thats the experience I had. As a dealership, Steingold is nothing short of impressive. -SydneyS.
December 22, 2011
Dear Car Buying Friends:
I recently had some warranty work recently done on one of my Volvo's thru this dealership. It was absolutely turn-key and the people at Volvo NA and Steingold were very cool. If you are looking for a dealer with great attention to detail who puts the customer first, this has got to be the place. -Andrew
December 22, 2011
The Bernardo family has been a trusted source of Volvo vehicles for us over the past twelve years. The sales experience is smooth and hassle free. Sue, Mario and Rich in the service department are always friendly and accommodating. Even the automotive technicians are personable and customer focused in addition to being very talented at their job. At Steingold Volvo, service is ingrained in their culture and it shows on every visit. -jrhardenburgh
December 16, 2011
I have purchased many cars in the past 40 years. Steingold Volvo stands head and shoulders above every other dealer I have purchased from (and there were some very good ones in the mix). I researched this purchase and tracked available inventory as far away as Virginia. Everyone wanted to sell me a new car, only Michael presented the whole package (salesmanship, honesty, service and consistency).
This is a major investmant. I know that it will be well managed by Steingold's proven excellence in service (we have been having our 2006 S60 AWD serviced for most of its 6 years at Steingold because the original seller had poor after sale ability).
We are so pleased with our new Volvo XC60 AWD, that we are willing to speak, personally, with any perspective purchaser about our experience. -jcro0306
December 13, 2011
Overall a very positive experience from our first visit to their showroom through the delivery of our vehicle. Upon our first visit to their showroom we were impressed with the way were left to peruse the floor models on our own for a while before a salesperson approached us. This was not the first vehicle dealership we had been to, and we appreciated not being approached the second we entered their parking lot.
When we went to pick up our new Volvo, our salesman, Paul Vellucci introduced us to Steingolld's service department personnel and to Mike Bernardo, who offered to 'spend as much time as it takes' to get us comfortable with all of the new technology in our XC60 - and he did exactly as promised. New technology always carries with it a learning curve that can be both time consuming and frustrating, but Mike and Paul ensured that we were completely comfortable before we left. -New XC60
December 13, 2011
Went into Steingold for warranty work; left purchasing a new vehicle. This is my 4th Volvo purchased in ten years, and for my wife, 5th in twelve years. We have used other dealers in the past due to our frequent moves. If we stay in the area long term, we will defininately be back. This was a turn-key and pleasant experience. The warranty work this dealership did on my previous vehicle was also outstanding. -andrew4477
December 10, 2011
My wife and I had never done business with Steingold Volvo before, but we had seen their ad online so we decided to check out their preowned inventory of XC70 and XC90's. We met Steve upon our arrival and he was extremely friendly and helpful showing us what they had in stock. After viewing a couple of XC70's we saw an XC90 and immediately knew it was the right car for us. It was in extremely good condition with new tires and had all the features we were seeking. Steve gave us a very good financing package and after no more than two hours we left the dealership with a new car. Overall a very pleasant experience. -jaliknox
December 07, 2011
Upon entering the showroom I was greeted promptly and with courtesy. Overall it was an excellent car shopping experience and I would recommend Steingold to anyone interested in purchasing a Volvo. -VolvoReview
December 01, 2011
This is the 5th car my spouse and I have purchased at Steingold. We have always had outstanding experiences there and would highly recommend the purchase or service of your vehicle at Steingold as their staff is outstanding! -kjcar
November 23, 2011
Steingold Volvo is by far the most knowledgeable & customer service oriented dealership I have ever encountered. You truly feel as though you are the only customer they have, and they aren't satisfied until you are. They are family owned business that never makes you feel like a number. I highly recommend Steingold Volvo, & will Always purchase my vehicles from them! -LBrodeur
November 18, 2011
Highly recommended for its friendliness and customer service. Mike was a very customer oriented individual that makes an effort to provide high quality service to find the parts I wanted. He was very assuring and made you felt confident that he spares no effort to try to obtain what you were looking for. Keep up the good stuff! -zacky
November 07, 2011
I have purchased many vehicles and this was by far the best sales experience I ever had. Steingold dealership was straight-forward, gave me a very fair price for my trade, great price on the new vehicle and an exceptional financing rate. Michael was very helpful from the time I walked in the door until the time I drove away with my 2012 Volvo S60. A fantastic expereince and would certainly recommend Steingold Volvo to anyone! -jmegna
November 03, 2011
I was not looking forward to buying a new car, but I had to. I visited several local dealerships (RI, Ma), none of them compared to the friendliness & relaxed atmosphere that Steingold offered. I feel as though my Salesman,Paul Velucci, & I agreed on a very fair price without any tense negotiations. I could not have been more pleased with the whole experience. -mmcguill
September 28, 2011
Mike and the Steingold team were great to work with. The buying experience was professional and quick. The car was prepared and ready in advance and was in clean condition. -mbry
September 16, 2011
Michael Bernardo was very friendly and extremely helpful throughout my car-buying process. went over and above my expectations in helping purchase my new Volvo. love the idea that it is a family-operated business; feels more personal. would recommend Michael and the dealership without question to anyone. overall great experience and happy to give my business to them. -mdias65
August 23, 2011
It was BY FAR the best experience we've ever had purchasing a Volvo. Outstanding process and customer service! We'll be back and will recommend! -colsandmike
August 12, 2011
Without a doubt one of the best car-buying experiences ever. This is my third Volvo but the first time through Steingold. All the stars aligned - they had exactly the car I wanted, the price was right, and the trade-in price was acceptable to me. I enjoyed the interaction with Steve, who handled the sale. I was so pleased that this is a family business and felt very welcomed. I have every confidence that my continuing experience will be just as good and the car is awesome. -kswann
August 09, 2011
Recently decided to go the luxury brand route for a change of pace from my Toyota - Volvo was one of the many vehicles on my list of potential vehicles for my family, along with BMW, Audi, and Mercedes. Exhausted from so many choices, I was very confused. Walked into Steingold and spoke to Stephen, the sales manager. I told him my situation and he calmly explained all the models of Volvo. I quickly fell in love with the XC60 - needless to say, 20 minutes later I had my vehicle appraised as I took a quick test drive; this made me love the car even more. I chose the XC60 T6 AWD, which is definately a winner. The process was as smooth as I could have hoped for. Very professional and pleasant. And the showroom was full of others families that seemed to be on the same page as me. Honestly, I couldn't say more positive things about Volvo as a brand and Steingold most certainly is one of the reasons. If contemplating the luxury car route, do yourself a favor and visit one of the stores. It's refreshing how simple it can be. And my kids love the car too! Thanks a million!! -Lovely488
June 02, 2011
This is my second purchase from this dealership, both times with Mike. Very curteous, and easy to work with. I feel we got a very good deal on our new XC60. I would definately recommend these guys. They made it easy to determine which options I wanted and worked with me to get to a price that was very fair. -davarney
June 01, 2011
I bought an XC70 for export to Canada over the Internet from Steingold. I had made inquiries to a number of dealers for different vehicles, but Steingold (Mike) was one of the only dealers to actually respond to my request for more information. When the purchase was completed, Mike had all of the paperwork done the same day and emailed to me so I could fulfil the export requirements. The day I picked up the vehicle, Tony picked me up at the airport and Steve had everything on the vehicle ready to go for me, including temporary plates. Steve even helped me book tickets to the ball game at Fenway! It was without a doubt the best experience I have had buying a vehicle. -Anonymous
February 20, 2011
I bought my new 2010 Volvo XC10 from Steingold. From the moment my husband and I walked in the door, Mike treated us with the utmost friendliness and respect. He was throughly knowledgable about every aspect of the car, and answered all questions with precision. We were never rushed and were allowed as many test drives as we needed in order to make an informed choice. We are a Volvo family, so we knew that this was the nameplate we wanted. When it came time to make the deal, it was painless. The price was extremely fair and we got a good deal on our trade. This was our first experience with Steingold, and we would never go to another dealer again. -LainieA
April 09, 2010
My 1998 V70 wouldn't start and was towed to Volvo dealer in Warwick/Cranston. Service said I needed a new fuel pump and it would cost $1800. I called Steingold and they said it would only cost $900. So I had it towed there. After they checked, it only needed a couple of gallons of gas. Has run fine for the last 10,000 miles. Cost me $99 for the diagnostic charge. -hermanv
